{"id":32872,"date":"2025-11-17T01:53:29","date_gmt":"2025-11-16T20:53:29","guid":{"rendered":"https:\/\/serverstore.uz\/?page_id=32872"},"modified":"2026-05-04T10:18:32","modified_gmt":"2026-05-04T05:18:32","slug":"warranty-returns","status":"publish","type":"page","link":"https:\/\/serverstore.uz\/en\/warranty-and-returns\/","title":{"rendered":"Warranty and Returns"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1764200000001{padding-top:60px !important;padding-bottom:40px !important;}”][vc_column][vc_custom_heading text=”Warranty and Returns” font_container=”tag:h1|font_size:38|text_align:left|line_height:1.3″ use_theme_fonts=”yes” css=”.vc_custom_1764200000002{margin-bottom:15px !important;}”][vc_column_text css=”.vc_custom_1764200000003{font-size:16px;line_height:1.7;}”]
\nThis page describes the warranty terms and return policy for equipment purchased from Serverstore.uz. We are open about terms, procedures, and possible solutions to ensure a transparent and understandable collaboration.
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[vc_row css=”.vc_custom_1764200000004{padding-top:25px !important;padding-bottom:25px !important;background-color:#fafafa !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Warranty Obligations” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000005{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000006{font-size:15px;line-height:1.7;}”]
\nServers and components supplied by Serverstore.uz are covered by a warranty. The warranty period depends on the type of equipment and is specified in the quotation, invoice, or contract.<\/p>\n

The warranty covers manufacturing and hidden defects that arise during normal operation of the equipment under the stated conditions.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”What’s covered by the warranty” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000007{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000008{font-size:15px;line-height:1.7;}”]
\nUnder the warranty, we can:<\/p>\n

– diagnose the equipment
\n– replace the defective component
\n– repair the device at a service center
\n– offer an equivalent replacement if an identical item is not available in stock<\/p>\n

The specific solution is determined after diagnosis and agreed upon with the customer.
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[vc_row css=”.vc_custom_1764200000009{padding-top:25px !important;padding-bottom:25px !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Cases Not Covered by Warranty” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000010{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000011{font-size:15px;line-height:1.7;}”]
\nThe warranty does not cover:<\/p>\n

\u2013 mechanical damage and signs of rough handling
\n\u2013 damage due to improper installation or connection
\n\u2013 consequences of overheating, flooding, or power surges
\n\u2013 intervention by unauthorized personnel, unauthorized repairs
\n\u2013 configuration changes not approved by Serverstore.uz<\/p>\n

If such symptoms are present, the equipment may be accepted for diagnostics and repair for a fee.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”How to proceed in the event of a malfunction” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000012{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000013{font-size:15px;line-height:1.7;}”]
\nIf the equipment malfunctions:<\/p>\n

1. Record the symptoms of the malfunction (messages, system behavior).
\n2. Contact our technical support by phone or email.
\n3. Provide your order number, equipment model, and a description of the problem.
\n4. Follow the specialist’s recommendations for initial inspection.<\/p>\n

We will then agree on the diagnostic format: on-site, remote inspection, or delivery of the equipment to a service center.
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[vc_row css=”.vc_custom_1764200000014{padding-top:25px !important;padding-bottom:25px !important;background-color:#fafafa !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Diagnostic and Repair Lead Times” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000015{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000016{font-size:15px;line-height:1.7;}”]
\nDiagnostic and repair lead times depend on the type of equipment and the availability of components.<\/p>\n

Typically:
\n\u2013 Initial diagnostics take 1 to 3 business days
\n\u2013 Repair or component replacement takes from several days to several weeks when ordering rare parts<\/p>\n

Exact lead times will be communicated individually after inspecting the equipment.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”Replacement Equipment” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000017{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000018{font-size:15px;line-height:1.7;}”]
\nFor critical infrastructures, a temporary solution or replacement equipment may be provided by prior arrangement, if available in stock.<\/p>\n

Terms of service and duration of use are discussed separately and depend on the project type and configuration.
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[vc_row css=”.vc_custom_1764200000019{padding-top:25px !important;padding-bottom:25px !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Return of equipment of proper quality” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000020{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000021{font-size:15px;line-height:1.7;}”]
\nReturns of quality equipment are considered on a case-by-case basis and depend on the product category and delivery terms.<\/p>\n

In general, the following is required for a return:
\n– In its original condition and complete set
\n– No signs of use
\n– Retained seals and serial numbers
\n– Proof of purchase<\/p>\n

For servers and configurations assembled upon individual request, return terms are discussed in advance.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”Specifics of Custom Configurations” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000022{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000023{font-size:15px;line-height:1.7;}”]
\nServers assembled for specific customer needs are considered custom solutions. For such configurations:<\/p>\n

– Returns without technical reasons may be limited
\n– Parameter changes are discussed through upgrades or component replacement
\n– All terms are specified in the commercial proposal or contract<\/p>\n

We recommend formulating your requirements in as much detail as possible during the selection process to avoid any additional adjustments.
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[vc_row css=”.vc_custom_1764200000024{padding-top:30px !important;padding-bottom:40px !important;background-color:#f4f4f4 !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Do you have a question about the warranty or return?” font_container=”tag:h3|font_size:22|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1764200000025{margin-bottom:10px !important;}”][vc_column_text css=”.vc_custom_1764200000026{font-size:15px;line-height:1.7;}”]
\nIf you have questions about the warranty, return, or equipment service, please contact us:<\/p>\n

Phone: +998 95 158 55 55
\nEmail: info@serverstore.uz
\nAddress: Tashkent, Labzak Street 2A<\/p>\n

We will provide a detailed consultation and offer the optimal solution for your situation.
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    Contact ServerStore<\/span>\n<\/p>\n

    Have a question? Send us a message and our specialist will contact you shortly.\n<\/p>\n