{"id":778,"date":"2025-11-17T01:05:32","date_gmt":"2025-11-16T20:05:32","guid":{"rendered":"http:\/\/dummy.xtemos.com\/basel\/vers\/?page_id=778"},"modified":"2026-05-04T10:17:22","modified_gmt":"2026-05-04T05:17:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/serverstore.uz\/en\/faqs\/","title":{"rendered":"FaQs"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1486627061475{padding-top: 150px !important;padding-bottom: 100px !important;background-image: url(http:\/\/dummy.xtemos.com\/basel\/vers\/wp-content\/uploads\/sites\/3\/2017\/01\/main-bg.jpg?id=40) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”FAQ \u2014 Frequently Asked Questions” font_container=”tag:h1|font_size:78|text_align:center|color:%23ffffff|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1484182219406{margin-bottom: 35px !important;}”][vc_row_inner css=”.vc_custom_1449399886258{margin-bottom: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column_inner width=”1\/4″][vc_column_text el_class=”color-white”]<\/p>\n

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\nTel: +998 95 158 55 55
\nE-Mail: info@serverstore.uz[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text css=”.vc_custom_1449328046586{margin-bottom: 35px !important;}”]<\/p>\n

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\n\u0443\u043b. \u041b\u0430\u0431\u0437\u0430\u043a 2\u0410, \u0422\u0430\u0448\u043a\u0435\u043d\u0442
\nUzbekistan, 87C8+M2[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

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\ud83d\udee0 \u0422\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 24\/7
\n\u041f\u043e\u043c\u043e\u0449\u044c \u043f\u043e \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u0438, \u0441\u0431\u043e\u0440\u043a\u0435
\n\u0438 \u043f\u043e\u0434\u0431\u043e\u0440\u0443 \u0441\u0435\u0440\u0432\u0435\u0440\u043e\u0432[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n\n\n

[vc_row full_width=”stretch_row” css=”.vc_custom_1451149883930{margin-bottom: 50px !important;padding-top: 10px !important;padding-bottom: 40px !important;background-color: #f9f9f9 !important;}”][vc_column][vc_custom_heading text=”FAQ. General information about ServerStore” font_container=”tag:h1|font_size:38|text_align:left|line_height:1″ use_theme_fonts=”yes” css=”.vc_custom_1484182012150{margin-bottom: 35px !important;}”][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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\u041c\u043e\u0436\u043d\u043e \u043b\u0438 \u0441\u043e\u0431\u0440\u0430\u0442\u044c \u0441\u0435\u0440\u0432\u0435\u0440 \u043f\u043e\u0434 \u0437\u0430\u043a\u0430\u0437?<\/p>\n

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\u041a\u0430\u043a\u0438\u0435 \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0438 \u0432\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442\u0435?<\/p>\n

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[vc_row css=”.vc_custom_1451149853822{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_column width=”7\/12″ css=”.vc_custom_1434813322976{padding-right: 50px !important;}”][vc_tta_tabs color=”white” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Sales and Orders” tab_id=”Sale-FAQ”][vc_toggle title=”I placed an order but haven't received confirmation. What should I do?” style=”arrow” color=”grey” open=”true” el_id=”1484155474955-a93fa59b-0c2f”]First, check your spam folder and any messages in your messengers, if you specified them when placing your order. If you don't receive confirmation, please contact us at +998 95 158 55 55 or info@serverstore.uz. We will manually review your order and confirm it as soon as possible.[\/vc_toggle][vc_toggle title=”Can legal entities pay by bank transfer?” style=”arrow” color=”grey” el_id=”1484155474989-c0e992b2-78cc”]Yes, we work with legal entities by bank transfer. We provide a contract, invoice, and a full set of closing documents. Upon request, we can fix a commercial offer for a specific period.[\/vc_toggle][vc_toggle title=”Do you offer discounts for large server purchases?” style=”arrow” color=”grey” el_id=”1484155475047-b52af13d-7bb0″]When purchasing multiple servers or a batch of components, we offer customized terms for the client. The discount depends on the volume, equipment line, and delivery time\u2014you can discuss it with a manager by phone or email.[\/vc_toggle][vc_toggle title=”Can I return a server if it doesn't meet my requirements?” style=”arrow” color=”grey” el_id=”1484155475081-9d18a450-e375″]If the server doesn't meet your requirements, you can contact us within 7 days of receipt. As long as the server is in its original condition and the components are included, we will offer an exchange for a different configuration or negotiate the return terms.[\/vc_toggle][vc_toggle title=”Is the selected server suitable for virtualization (VMware, Proxmox, Hyper-V)?” style=”arrow” color=”grey” el_id=”1484155475135-31fe52db-d47b”]Yes, we select configurations specifically for virtualization. We consider the number of CPU cores and threads, RAM capacity, storage subsystem speed, and RAID type. If you tell us which hypervisors you plan to use and how many VMs, we will offer the optimal solution.[\/vc_toggle][vc_toggle title=”How long does it take to assemble and prepare the server?” style=”arrow” color=”grey” el_id=”1484155475212-ea27a753-14cc”]Basic assembly and testing typically take 1 to 3 business days, depending on the complexity of the configuration and the availability of all components in stock. Before delivery, we conduct a stress test and check the drives, memory, and cooling system.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Warranty and Terms” tab_id=”Terms-Conditions-FAQ”][vc_toggle title=”What are the warranty terms for the servers and components?” style=”arrow” color=”grey”]All equipment purchased from ServerStore comes with an official warranty. The warranty period varies depending on the model and type of equipment and typically ranges from 6 to 24 months. The warranty covers manufacturing defects and hidden faults.[\/vc_toggle][vc_toggle title=”What should I do if my server stops turning on or is operating erratically?” style=”arrow” color=”grey” open=”true” el_id=”1434812694689-279629f1-f672″]Contact our technical support: +998 95 158 55 55 or info@serverstore.uz. We will conduct an initial remote diagnostic and, if necessary, offer repairs, component replacement, or in-house testing.[\/vc_toggle][vc_toggle title=”Can I extend the equipment warranty?” style=”arrow” color=”grey” el_id=”1484181329635-150b6a52-63bf”]In some cases, we can offer an extended warranty or service under a separate agreement. Terms are discussed individually and depend on the configuration and operating conditions of the equipment. [\/vc_toggle][vc_toggle title=”Do you assist with server installation and commissioning?” style=”arrow” color=”grey” el_id=”1434812695225-e62bbed3-effc”]Yes, we can assist with basic setup, operating system installation, RAID, firmware, and monitoring upon request. For more complex projects, on-site work and remote support are available under a separate agreement.[\/vc_toggle][vc_toggle title=”Do you work with legal entities under contracts?” style=”arrow” color=”grey”]Yes, we enter into supply and\/or service contracts with companies. This is convenient for the accounting and IT departments: delivery terms, warranties, deadlines, and responsibilities of the parties are specified.[\/vc_toggle][vc_toggle title=”Do you provide post-warranty repairs and upgrades?” style=”arrow” color=”grey”]We assist clients even after the warranty period has expired. You can request diagnostics, repairs, memory, CPU, or disk upgrades, or upgrades to your entire infrastructure based on your existing hardware. [\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Privacy and Data” tab_id=”Privacy-FAQ”][vc_toggle title=”How does ServerStore use customer data?” style=”arrow” color=”grey” el_id=”1434812718348-9e8e0d41-a38d”]We only store the data necessary for order processing, invoicing, and delivery. Personal information is not transferred to third parties, except as required by law (for example, at the request of government agencies).[\/vc_toggle][vc_toggle title=”Are online payments and payment details secure?” style=”arrow” color=”grey”]We use secure communication channels and only work with trusted payment partners. All transactions comply with bank-level security standards, and payment details are not stored on public resources.[\/vc_toggle][vc_toggle title=”Can I request the deletion or modification of my data?” style=”arrow” color=”grey” open=”true” el_id=”1434812718938-dc7476ad-88fc”]Yes, you can contact us to update or delete your contact information. We will process your request within a reasonable time and confirm completion via email or phone.[\/vc_toggle][vc_toggle title=”Do you use your data for newsletters and marketing?” style=”arrow” color=”grey”]We may send informational emails about order status, important changes, and new products. You can always unsubscribe from marketing emails by clicking the "Unsubscribe" link in the email or contacting us directly.[\/vc_toggle][vc_toggle title=”Is your data shared with third parties?” style=”arrow” color=”grey”]We do not sell or transfer customer databases. Access to data is limited to employees who handle orders and service. Only necessary contact information (name, phone number, address) is shared for logistics and delivery.[\/vc_toggle][vc_toggle title=”Where can I learn more about our privacy policy?” style=”arrow” color=”grey” el_id=”1484181337089-c73f5e13-62d8″]Detailed information about how we process and protect customer data is available in the "Privacy Policy" section on the SERVERSTORE.UZ website. If you have any questions, you can always contact us directly.[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1450202410260{margin-top: 30px !important;border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;border-left-color: #f4f4f4 !important;border-left-style: solid !important;border-right-color: #f4f4f4 !important;border-right-style: solid !important;border-top-color: #f4f4f4 !important;border-top-style: solid !important;border-bottom-color: #f4f4f4 !important;border-bottom-style: solid !important;}”]<\/p>\n\n\n\n

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    \n<\/fieldset>\n

    Contact ServerStore<\/span>\n<\/p>\n

    Have a question? Send us a message and our specialist will contact you shortly.\n<\/p>\n