FAQ — Frequently Asked Questions
📞 Поддержка
Tel: +998 95 158 55 55
E-Mail: info@serverstore.uz
📍 Наш адрес
ул. Лабзак 2А, Ташкент
Uzbekistan, 87C8+M2
🚚 Доставка и склад
Доставка по всему Узбекистану
Самовывоз из склада в Ташкенте
🛠 Техподдержка 24/7
Помощь по конфигурации, сборке
и подбору серверов
FAQ. General information about ServerStore
Как выбрать сервер под мои задачи?
Наши инженеры бесплатно подберут конфигурацию под ваши нагрузки: 1С, виртуализацию, CRM, базы данных, видеонаблюдение и другие системы. Мы учитываем бюджет, производительность, энергопотребление и возможный рост проекта.
Вы продаёте новые или восстановленные серверы?
ServerStore предлагает новые серверы HP, Dell, Lenovo, а также оригинальные восстановленные решения с гарантией. В наличии есть широкий выбор комплектующих: процессоры, модули RAM, диски, RAID-контроллеры, блоки питания.
Можно ли собрать сервер под заказ?
Да, мы собираем серверы под индивидуальные задачи — от бюджетных офисных решений до мощных кластеров для виртуализации и высоких нагрузок. Наши специалисты помогут спроектировать конфигурацию и протестируют её перед выдачей.
Какие гарантии вы предоставляете?
На серверы и комплектующие действует гарантия от 6 до 24 месяцев в зависимости от позиции. Все устройства проходят диагностику и стресс-тестирование, а в случае заводского брака мы оперативно меняем оборудование или решаем вопрос сервисом.
I placed an order but haven't received confirmation. What should I do?
First, check your spam folder and any messages in your messengers, if you specified them when placing your order. If you don't receive confirmation, please contact us at +998 95 158 55 55 or info@serverstore.uz. We will manually review your order and confirm it as soon as possible.
Can legal entities pay by bank transfer?
Yes, we work with legal entities by bank transfer. We provide a contract, invoice, and a full set of closing documents. Upon request, we can fix a commercial offer for a specific period.
Do you offer discounts for large server purchases?
When purchasing multiple servers or a batch of components, we offer customized terms for the client. The discount depends on the volume, equipment line, and delivery time—you can discuss it with a manager by phone or email.
Can I return a server if it doesn't meet my requirements?
If the server doesn't meet your requirements, you can contact us within 7 days of receipt. As long as the server is in its original condition and the components are included, we will offer an exchange for a different configuration or negotiate the return terms.
Is the selected server suitable for virtualization (VMware, Proxmox, Hyper-V)?
Yes, we select configurations specifically for virtualization. We consider the number of CPU cores and threads, RAM capacity, storage subsystem speed, and RAID type. If you tell us which hypervisors you plan to use and how many VMs, we will offer the optimal solution.
How long does it take to assemble and prepare the server?
Basic assembly and testing typically take 1 to 3 business days, depending on the complexity of the configuration and the availability of all components in stock. Before delivery, we conduct a stress test and check the drives, memory, and cooling system.
What are the warranty terms for the servers and components?
All equipment purchased from ServerStore comes with an official warranty. The warranty period varies depending on the model and type of equipment and typically ranges from 6 to 24 months. The warranty covers manufacturing defects and hidden faults.
What should I do if my server stops turning on or is operating erratically?
Contact our technical support: +998 95 158 55 55 or info@serverstore.uz. We will conduct an initial remote diagnostic and, if necessary, offer repairs, component replacement, or in-house testing.
Can I extend the equipment warranty?
In some cases, we can offer an extended warranty or service under a separate agreement. Terms are discussed individually and depend on the configuration and operating conditions of the equipment.
Do you assist with server installation and commissioning?
Yes, we can assist with basic setup, operating system installation, RAID, firmware, and monitoring upon request. For more complex projects, on-site work and remote support are available under a separate agreement.
Do you work with legal entities under contracts?
Yes, we enter into supply and/or service contracts with companies. This is convenient for the accounting and IT departments: delivery terms, warranties, deadlines, and responsibilities of the parties are specified.
Do you provide post-warranty repairs and upgrades?
We assist clients even after the warranty period has expired. You can request diagnostics, repairs, memory, CPU, or disk upgrades, or upgrades to your entire infrastructure based on your existing hardware.
How does ServerStore use customer data?
We only store the data necessary for order processing, invoicing, and delivery. Personal information is not transferred to third parties, except as required by law (for example, at the request of government agencies).
Are online payments and payment details secure?
We use secure communication channels and only work with trusted payment partners. All transactions comply with bank-level security standards, and payment details are not stored on public resources.
Can I request the deletion or modification of my data?
Yes, you can contact us to update or delete your contact information. We will process your request within a reasonable time and confirm completion via email or phone.
Do you use your data for newsletters and marketing?
We may send informational emails about order status, important changes, and new products. You can always unsubscribe from marketing emails by clicking the "Unsubscribe" link in the email or contacting us directly.
Is your data shared with third parties?
We do not sell or transfer customer databases. Access to data is limited to employees who handle orders and service. Only necessary contact information (name, phone number, address) is shared for logistics and delivery.
Where can I learn more about our privacy policy?
Detailed information about how we process and protect customer data is available in the "Privacy Policy" section on the SERVERSTORE.UZ website. If you have any questions, you can always contact us directly.