Warranty and Returns
This page describes the warranty terms and return policy for equipment purchased from Serverstore.uz. We are open about terms, procedures, and possible solutions to ensure a transparent and understandable collaboration.
Warranty Obligations
Servers and components supplied by Serverstore.uz are covered by a warranty. The warranty period depends on the type of equipment and is specified in the quotation, invoice, or contract.
The warranty covers manufacturing and hidden defects that arise during normal operation of the equipment under the stated conditions.
What's covered by the warranty
Under the warranty, we can:
– diagnose the equipment
– replace the defective component
– repair the device at a service center
– offer an equivalent replacement if an identical item is not available in stock
The specific solution is determined after diagnosis and agreed upon with the customer.
Cases Not Covered by Warranty
The warranty does not cover:
– mechanical damage and signs of rough handling
– damage due to improper installation or connection
– consequences of overheating, flooding, or power surges
– intervention by unauthorized personnel, unauthorized repairs
– configuration changes not approved by Serverstore.uz
If such symptoms are present, the equipment may be accepted for diagnostics and repair for a fee.
How to proceed in the event of a malfunction
If the equipment malfunctions:
1. Record the symptoms of the malfunction (messages, system behavior).
2. Contact our technical support by phone or email.
3. Provide your order number, equipment model, and a description of the problem.
4. Follow the specialist’s recommendations for initial inspection.
We will then agree on the diagnostic format: on-site, remote inspection, or delivery of the equipment to a service center.
Diagnostic and Repair Lead Times
Diagnostic and repair lead times depend on the type of equipment and the availability of components.
Typically:
– Initial diagnostics take 1 to 3 business days
– Repair or component replacement takes from several days to several weeks when ordering rare parts
Exact lead times will be communicated individually after inspecting the equipment.
Replacement Equipment
For critical infrastructures, a temporary solution or replacement equipment may be provided by prior arrangement, if available in stock.
Terms of service and duration of use are discussed separately and depend on the project type and configuration.
Return of equipment of proper quality
Returns of quality equipment are considered on a case-by-case basis and depend on the product category and delivery terms.
In general, the following is required for a return:
– In its original condition and complete set
– No signs of use
– Retained seals and serial numbers
– Proof of purchase
For servers and configurations assembled upon individual request, return terms are discussed in advance.
Specifics of Custom Configurations
Servers assembled for specific customer needs are considered custom solutions. For such configurations:
– Returns without technical reasons may be limited
– Parameter changes are discussed through upgrades or component replacement
– All terms are specified in the commercial proposal or contract
We recommend formulating your requirements in as much detail as possible during the selection process to avoid any additional adjustments.
Do you have a question about the warranty or return?
If you have questions about the warranty, return, or equipment service, please contact us:
Phone: +998 95 158 55 55
Email: info@serverstore.uz
Address: Tashkent, Labzak Street 2A
We will provide a detailed consultation and offer the optimal solution for your situation.